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PT. Bank Mandiri (Persero)

How to make suggestion or complaint to PT. Bank Mandiri (Persero) Tbk, Hong Kong Branch


To all valuable customers :

If you wish to make a suggestion or a complaint to PT. Bank Mandiri (Persero) Tbk, Hong Kong Branch, please direct it to our:

Complaint Officer
Address :PT. Bank Mandiri (Persero) Tbk, Hong Kong Branch
7F Far East Finance Centre
16 Harcourt Road, Queensway
Hong Kong
Tel :(852) 2863 3977
Fax :(852) 2877 0735
Email:complaint@bankmandirihk.com

Upon receipt of your suggestion / complaint, our designated staff, who is independent from this incident, will promptly carry out a review and provide you a final response within seven days of our receipt of your letter/fax/email. If he/she needs more than seven days to complete the review, he/she will provide you an acknowledgement letter while the final response will be followed within thirty days of our receipt of your letter/fax/email. The result of the review will be reported to our management and will be used for our improvement of standard of services.

Thank you for your kind attention


Regards

PT. Bank Mandiri (Persero) Tbk, Hong Kong Branch


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